Reference

What Our Legal Terms Mean for Your Account

The legal framework at mabar8 sets out how your account works, what we can offer under applicable law, and how we handle everything from account data to service availability in Indonesia.

Jurisdiction-dependent accessAccount data rightsDANA, OVO, GoPay wallet termsCookie and session policyContact and dispute path
mabar8 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about how our legal terms apply to your account — including wallet linking rules for DANA, OVO, or GoPay, data handling, or account eligibility — our support team is the right starting point. We keep the contact paths direct so you're not bouncing between departments to get a straight answer on policy matters.

Team online

Live Chat

Open the chat widget inside your account dashboard for real-time policy queries. Available during our published operating hours — check the footer for current times.

Email Support

Send detailed legal or account queries to our support address listed in the contact section. We respond to policy questions in writing so you have a record.

Account Help Centre

The help centre inside your account covers wallet verification steps for DANA, OVO, and GoPay, plus common questions about eligibility and account data access.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data, transaction records, and linked wallet details — including DANA, OVO, and GoPay connections — are stored under standard security protocols. We only retain data as long as your account is active or as required by applicable law. You have the right to request a copy of your data or ask us to correct it by contacting support through the channels above. Cookies are used for session continuity across devices, which is how returning accounts stay logged in without re-entering credentials every visit.

Data Retention

We keep account data for the duration your account is active and for the minimum period local regulations require after closure. You can request deletion through support.

Cookie Policy

Session cookies maintain your login state across mobile and desktop. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Account access is protected by OTP verification at login. If you suspect unauthorised access, contact support immediately and we will initiate a security review on your account.

Data Access Requests

To view, correct, or request removal of your personal data, reach out through the email channel. We confirm receipt and process requests within our standard handling window.

Common Legal Questions Answered

These are the questions we actually hear about our legal terms, account eligibility, and data rights. If yours isn't here, the support team can handle it through live chat or email.

Access depends on the laws of your specific location and eligible region. You are responsible for confirming that using this platform is lawful where you are before opening an account.

We retain data for the minimum period required by applicable regulations after closure, then delete it. You can request a copy or early deletion by contacting our support team in writing.

Your linked e-wallet's own terms apply alongside ours. When you connect DANA, OVO, or GoPay, both sets of terms govern that wallet's use within your account.

We notify registered accounts via the contact method on file when there are material changes. Continued use of the platform after notification counts as acceptance of the updated terms.

Yes. Send a written request through our email support channel. We confirm receipt and process data access requests within our standard handling window, consistent with applicable law.

Start by raising it through our live chat or email support so it's documented. We handle disputes through the contact channels on this page and aim to respond within operating hours.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.